{"id":2823,"date":"2021-10-05T09:21:24","date_gmt":"2021-10-05T14:21:24","guid":{"rendered":"https:\/\/hxdrstage.wpengine.com\/?page_id=2823"},"modified":"2026-01-16T13:00:43","modified_gmt":"2026-01-16T18:00:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/hxdr.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2823\" class=\"elementor elementor-2823\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-328285ea outerGridContainer e-flex e-con-boxed e-con e-parent\" data-id=\"328285ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-58ef1921 e-con-full e-flex e-con e-child\" data-id=\"58ef1921\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-484fd315 e-con-full e-flex e-con e-child\" data-id=\"484fd315\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0179a5c elementor-widget elementor-widget-heading\" data-id=\"0179a5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42073432 e-con-full e-flex e-con e-child\" data-id=\"42073432\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1c623ee1 e-con-full e-flex e-con e-child\" data-id=\"1c623ee1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13ece84 elementor-widget elementor-widget-image\" data-id=\"13ece84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"1\" src=\"https:\/\/hxdr.com\/wp-content\/uploads\/2023\/05\/Reality-Cloud-Studio-Logo.svg\" class=\"attachment-medium_large size-medium_large wp-image-6283\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae99c9 elementor-widget elementor-widget-heading\" data-id=\"9ae99c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reality Cloud Studio FAQs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a38e8e7 push-right-btn elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a38e8e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/rcdocs.leica-geosystems.com\/en\/reality-cloud-studio\/latest\/faq\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"16\" viewBox=\"0 0 19 16\" fill=\"none\"><path d=\"M9.29362 14.5652L10.6036 15.8652L18.2436 8.22523L10.6036 0.585235L9.29362 1.90523L14.7036 7.28523H0.703613V9.16523H14.7036L9.29362 14.5652Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31a4097d e-con-full e-flex e-con e-child\" data-id=\"31a4097d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bbf31d elementor-widget elementor-widget-image\" data-id=\"4bbf31d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/hxdr.com\/wp-content\/uploads\/2024\/02\/HxGN_Content_Program_HxDR_Icon-768x768.png\" class=\"attachment-medium_large size-medium_large wp-image-8155\" alt=\"\" srcset=\"https:\/\/hxdr.com\/wp-content\/uploads\/2024\/02\/HxGN_Content_Program_HxDR_Icon-768x768.png 768w, https:\/\/hxdr.com\/wp-content\/uploads\/2024\/02\/HxGN_Content_Program_HxDR_Icon-300x300.png 300w, https:\/\/hxdr.com\/wp-content\/uploads\/2024\/02\/HxGN_Content_Program_HxDR_Icon-1024x1024.png 1024w, https:\/\/hxdr.com\/wp-content\/uploads\/2024\/02\/HxGN_Content_Program_HxDR_Icon-150x150.png 150w, https:\/\/hxdr.com\/wp-content\/uploads\/2024\/02\/HxGN_Content_Program_HxDR_Icon-1536x1536.png 1536w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd9bb9 elementor-widget elementor-widget-heading\" data-id=\"2cd9bb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">HxGN Content Program FAQs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5ece2e push-right-btn elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f5ece2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.hxgncontent.com\/hxgn-content-program-resources\/Latest-version\/frequently-asked-questions\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"16\" viewBox=\"0 0 19 16\" fill=\"none\"><path d=\"M9.29362 14.5652L10.6036 15.8652L18.2436 8.22523L10.6036 0.585235L9.29362 1.90523L14.7036 7.28523H0.703613V9.16523H14.7036L9.29362 14.5652Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e9f888d outerGridContainer e-flex e-con-boxed e-con e-parent\" data-id=\"5e9f888d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b51934 e-con-full e-flex e-con e-child\" data-id=\"1b51934\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-551eb7ad e-con-full e-flex e-con e-child\" data-id=\"551eb7ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8511a elementor-widget elementor-widget-heading\" data-id=\"4d8511a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Other FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24db92a rounded-divider elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"24db92a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e75b86 elementor-widget elementor-widget-text-editor\" data-id=\"5e75b86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>1. Tax Exemption<\/h3><p data-ogsb=\"white\"><span lang=\"es-MX\" data-ogsc=\"rgb(51, 51, 51)\">Placing a Sales Tax Exempt Order<br \/>In accordance with applicable laws, Hexagon Content Program collects tax in most states based on the appropriate rate of sales tax in each state. Even if you are tax-exempt, you still may need to pay taxes at the time of your purchase. If you think you\u2019re eligible for a tax refund, please contact us at\u00a0<\/span><span lang=\"en-GB\" data-ogsc=\"black\" data-ogsb=\"yellow\"><a id=\"LPlnk965543\" href=\"mailto:support.hxdr@hexagon.com\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"0\" data-ogsc=\"\">support.hxdr@hexagon.com<\/a><\/span><span lang=\"es-MX\" data-ogsc=\"rgb(51, 51, 51)\">.\u00a0Please include the following information to ask for a refund<\/span><span lang=\"en-GB\" data-ogsc=\"rgb(51, 51, 51)\">:<\/span><\/p><ul type=\"disc\"><li data-ogsc=\"rgb(51, 51, 51)\" data-ogsb=\"white\"><span lang=\"es-MX\">Order number<\/span><\/li><\/ul><ul type=\"disc\"><li data-ogsc=\"rgb(51, 51, 51)\" data-ogsb=\"white\"><span lang=\"es-MX\">Items you\u2019re requesting a refund for<\/span><\/li><li data-ogsc=\"rgb(51, 51, 51)\" data-ogsb=\"white\"><span lang=\"es-MX\">Amount of the tax refund<\/span><\/li><li data-ogsc=\"rgb(51, 51, 51)\" data-ogsb=\"white\"><span lang=\"en-US\" data-ogsc=\"black\">Documentation supporting why you are exempt<\/span><\/li><\/ul><p data-ogsb=\"white\"><span lang=\"es-MX\" data-ogsc=\"rgb(51, 51, 51)\">\u00a0<\/span><\/p><p data-ogsb=\"white\"><span lang=\"es-MX\" data-ogsc=\"rgb(51, 51, 51)\">Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption. Once this process has been completed, your account used for this order will be connected to a tax exempt certificate for any future orders.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a10da83 rounded-divider elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a10da83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-363a18f elementor-widget elementor-widget-text-editor\" data-id=\"363a18f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>2. Account Deletion<\/h3><p>How can I delete my HxDR account?<\/p><p>Please send a request for deletion to <a href=\"mailto:support.hxdr@hexagon.com\">support.hxdr@hexagon.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804c4d6 rounded-divider elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"804c4d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e285815 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"e285815\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"rrv\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>3. Report Right Violations<\/h3><p>If any data shared on HxDR application violates your rights, please contact <a href=\"mailto:support.hxdr@hexagon.com\">support.hxdr@hexagon.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63e7c28 rounded-divider elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"63e7c28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10bc539 elementor-widget elementor-widget-text-editor\" data-id=\"10bc539\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tCheck the status of HxDR here: <span style=\"text-decoration: underline;\"><a href=\"https:\/\/status.hxdr.app\/\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/status.hxdr.app\/<\/a><\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Reality Cloud Studio FAQs Learn more HxGN Content Program FAQs Learn more Other FAQs 1. Tax Exemption Placing a Sales Tax Exempt OrderIn accordance with applicable laws, Hexagon Content Program collects tax in most states based on the appropriate rate of sales tax in each state. Even if you are tax-exempt, you still may [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2823","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hxdr.com\/de\/wp-json\/wp\/v2\/pages\/2823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hxdr.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hxdr.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hxdr.com\/de\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/hxdr.com\/de\/wp-json\/wp\/v2\/comments?post=2823"}],"version-history":[{"count":0,"href":"https:\/\/hxdr.com\/de\/wp-json\/wp\/v2\/pages\/2823\/revisions"}],"wp:attachment":[{"href":"https:\/\/hxdr.com\/de\/wp-json\/wp\/v2\/media?parent=2823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}